In a subscription economy, the barriers to customer churn are low. It has become increasingly important to nurture the customer relationship to ensure maximum mutual benefit.
Customer success managers need to actively oversee customer relationships to reduce turnover, increase existing revenue and influence new sales. One important customer success metric is the Net Promoter Score (NPS).
If you are not too familiar with Net Promoter Score (NPS) or why it's an important Customer Success metric check out the following blog post:
While NPS is not the only customer success metric that you should keep an eye on it is an important one and that is what we have just released the ability to track Net Promoter Score as a company metric in AppsForOps Timeline.
When the timeline is loaded for a contact you can immediately see if the specific contact is a detractor, passive or promoter and when switching over to the company view you will then be able to see the Net Promoter Score for that specific company.
Check out this new feature in action here:
How to push your Net Promoter Score data to AppsForOps Timeline
You can then push the following Net Promoter Score data to AppsForOps Timeline:
- NPS Score
- NPS Comments
- NPS Additional Data
- NPS Rating Date
Enjoy the new feature and if you have any questions or need help in getting it set up, please let us know.
About AppsForOps Timeline
AppsForOps Timeline is a game changing Customer Success software platform.
Customer Success - powered by being in the know.
It provides next level visibility on customer activity spanning your organisation's people, processes and systems.
It allows you to easily see the whole picture and act on what matters most.
View a timeline of all customer activity right in your inbox.
Activity could include emails, calls, tasks, notes and data flowing in from any of your existing systems: your sales, marketing, customer support systems and more.
It's never been easier to see everything you may need on a customer to make the right decisions and act on as needed.